June 2007 Archives

As I've discussed before, email is not urgent. Really.

And yet we persist in treating as such.

Add to that the experience of getting an email on a topic you feel passionately about, and it's a recipe for a communications disaster.

I'm sure we've all been there. You're on a mailing list or in some kind of on-line discussion and someone says something that, to you, is outrageous - literally provoking outrage. You then experience an urge, a desire, a need, to respond, to respond before anyone else does, and to respond strongly to put that person in their place. Perhaps you want to point out the error of their ways and their thinking, and then perhaps move on to topics such as their parentage and personal hygiene.

And that's when all hell breaks loose.